Shipping policy
Key Information
- Order cutoff: 12pm (AEST)
- Order handling: 1-3 business days (Monday-Friday)
- Order transit: 4-8 business days (Monday-Friday)
- Free shipping on all orders within Australia
Shipping Process
Once you place your order, it is entered into our system and you will receive a confirmation email.
Order dispatch takes 1-3 business days (Monday-Friday), then please expect an additional period of 4-8 business days (Monday-Friday) until the order reaches you. Once dispatched, you will receive your order tracking information in your inbox. We offer free shipping on all orders within Australia.
Delayed Orders
Sometimes delays can occur for reasons beyond our control, such as weather or peak shopping events. If your order is delayed, please wait for at least 3 more days over the maximum delivery period (3 business days handling time, 8 business days transit time = 11 days). If 11 days have passed and your order has not arrived, please contact our customer service.
Damaged or Wrong Items Upon Arrival
We do everything we can to process all orders correctly. Unfortunately, it can happen that some orders slip through, and we deliver the wrong product to you. We are very sorry for that. If this happens, please contact our customer service within 30 days of receiving them. Please bear in mind that if you want to return goods, you are responsible for any return shipping fee.
Cancellations
If you decide to cancel your order, you may do so within 8 hours from ordering time.
Contact details:
Business Address:
Mall-lane by Jensyr
Monseigneur W.M. Bekkerslaan 116, 3141SN, Maassluis, Netherlands
Trade number: 87387336
- Email: support@mall-lane.com
- Phone number: +31 6 13442580
Business hours:
Monday - Friday
9:00am-7:00pm AEST