You have 30 days to initiate returns. Please read our full return policy for more information.

Yes, you pay your own shipping costs for returns.

Once we confirm that your return has been accepted, please allow for up to 14 days to process your return and refund you.

Shipping to Australia is free at Mall-lane. Processing time is 1- 3 days and delivery time is 7-12 days, totaling 8-15 days. For more information, please visit our shipping policy.

No, for now we only accept orders from Australia.

Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our "Track your order" page.

Contact our customer service and we will do our best to determine the status of your order and help you further. However please allow for up 3 extra days over the maximum delivery period (15 days, so wait 18 days in total) before you do so.

We accept payments via American Express, Maestro, Mastercard, Unionpay, Visa . The available options will be displayed during the checkout process. Please see our payment policy for more information.

Yes, you will receive an invoice by email when your order is completed. You can also find a copy of the invoice in your account.

If you have made a payment error, please contact our customer service team immediately for assistance.